Return & Refund Policy

We want customers to receive the correct product in good condition. Because hair-care products are hygiene-sensitive, returns are subject to the conditions below.

Damaged or incorrect product

If you receive a damaged, leaking or incorrect product, contact us within 48 hours of delivery with your order details and clear photos/video of the outer package and product. We will review the case and, where approved, arrange the appropriate replacement or refund.

Change-of-mind returns

For unopened and unused products, eligible return requests may be submitted within 7 days of delivery, subject to product condition and the eligibility rules below. Opened, used or tampered hygiene-sensitive products are not eligible for change-of-mind return.

Return shipping

For an approved damaged/incorrect-item claim, we will provide return instructions. Return shipping cost for an approved change-of-mind return is the customer's responsibility. The customer must arrange and pay the return shipment by mail/courier using the return instructions we provide. For an approved damaged or incorrect-item claim, we will provide return instructions and may arrange the appropriate resolution.

Refund processing

After the returned product is received and verified, an approved refund is processed to the original payment method where technically available. Refund processing by HAIR ID Professional is completed within 7 days after verification; the final bank/payment-provider credit time can vary.

Cancellation

Cancellation requests should be made before dispatch. Once an order has been dispatched, cancellation may not be possible.

Contact

+91 98184 50961 · info@hairidprofessional.com